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Arjo

Agentic Call Center

Hotline Staff console
AGENT ORCHESTRATION

ArjoComplaints & guided support.

One front door, two paths: complaints logged with audio and audit trail, support questions guided step by step — even by photo or video. Aria and your team, working together.

Orchestration Complaints
Audio + transcript / One complaint record
READYARIA · REALTIME VOICE

Calls are temporarily offline

Listening
Reasoning
Ticket
Routing

> transcript stream idle

COMPLAINTS + SUPPORT

One front door. Two paths.

Every conversation starts with one question — complaint or support — and Aria takes it from there.

Register a complaint

Drugs, devices, consumables — structured intake captures serial and lot, flags adverse events and routes the record to your QMS.

FDA-aware intakeAudio + transcriptQMS routing

Get product support

Step-by-step help from your own knowledge — even for a technician on site. When words aren't enough, Aria sends a secure one-time camera link: the camera opens, a photo or short video comes back, and guidance continues from what she sees.

Guided fixesOne-time camera linkPhoto & video review

  1. 01Aria sends a secure link

    One-time, expires in 30 minutes

  2. 02Camera opens, photo or video

    Sent straight back, then the link dies

  3. 03Guided from what she sees

    Fixed in chat, or a support ticket follows up

01 / COORDINATED AGENTS

Agent orchestration

Standby · calls offline

01

Aria

Voice agent

02

Knowledge

Retrieval agent

03

Ticketing

Complaint agent

04

Dispatch

Integration agent

02 / COMPLAINT OPERATIONS

One journey. Through resolution.

Complaint workspace
  1. 01

    Open

  2. 02

    Assigned

  3. 03

    In progress

  4. 04

    Waiting

  5. 05

    Resolved

  6. 06

    Closed

Owner & due date Activity timeline Resolution record Delivery status

03 / FDA-AWARE CALL HANDLING

Built for product complaint hotlines

Devices, drugs, consumables — one intake that captures serial and lot on every call.

Adverse event intake

Serial & lot captureAuto-escalatesUrgent routing
Complaint workspace

Device adherence monitoring

Scheduled check-insOverdue alertsStaff review flags
Follow-up queue

QMS integration

Closed-loop syncPer-delivery statusNo retyping
Integrations
ISO 13485-aware intake Part 11-style audit-ready recording Conservative escalation posture Every call answered, 24/7

04 / PROBLEMS SOLVED

Where hotlines break — and what Aria does instead

Calls missed or mishandled

Every call answered, MDR details captured

Coaching calls tie up staff

Routine questions answered from knowledge

Follow-up calls go unmade

Queue tracks pending, done and overdue

No compliant call records

Audio + transcript + audit log per call

05 / HOW IT WORKS

From first ring to a compliant record

Nothing skipped, nothing guessed.

  1. 01

    Caller reports an issue

    Aria answers, any hour

  2. 02

    Call is triaged

    Urgency & adverse events flagged

  3. 03

    Structured intake

    Serial & lot details captured

  4. 04

    Compliant record

    Ticket + audio + audit trail

06 / CONNECTS INTO YOUR QMS

Works with the systems you already run

Configure destinations

Veeva

Quality system sync

Greenlight Guru

Complaint intake flow

MasterControl

Audit-ready records

Webhooks & APIs

Any endpoint, DB or Slack